If you don't receive a response from our Customer Support Team within 24 hours of contacting us, please check your email's Spam folder. Our emails may have been filtered incorrectly by your email server. In order to help ensure proper delivery of emails to your inbox, you can add email senders, like esr.support@esrgear.com, to your Whitelist. To stay in the loop and add us to your Whitelist, change your settings here.