Contact Customer Support
We want to make this process as easy as possible. Please fill out the form below for a free replacement. Keep the damaged item with you as photos or returns may be required.
Learn more about our warranty program here.
Point of Purchase
Email Address
Email address used for placing order.
Order Number
How do I find my Order Number?
Amazon Order ID
How do I find my Amazon Order ID?
Description
Upload Files
*Up to 3 attachments, less than 20MB each
Only 3 files in total is allowed!
File size cannot exceed 20M !
Delivery Address (needed for replacement)
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Contact Information
For more information on how we process and protect your personal data, please see our privacy policy.
Method 1: Log in to your ESR account (if you have signed up)and go to "My Orders",then copy and paste the Order Number
Method 2: Go to the confirmation email for your order then copy and paste the Order Number
Step 1: Log in to your Amazon account and click“Your Orders”on the Account lists page
Step 2: Find and click on your order
Step 3: Scroll down to "Order info"and click "View order details"
Step 4: Copy and paste the order